Terms and Conditions

The Shipping Playbook · Version 4.0 (Final) · Effective Date: May 2026 · Language: English (governing language)

These Terms and Conditions (“Terms”) govern worldwide access to and use of The Shipping Playbook digital product. They are drafted to comply with EU consumer law (Directive 2011/83/EU as amended by Directive 2023/2673 applicable from 19 June 2026; Directive 2019/770/EU), Dutch civil law (BW), German law (BGB § 327 ff. and § 356a BGB), GDPR, US FTC requirements, and equivalent consumer protection legislation in other jurisdictions. Where mandatory local law grants Consumers greater rights than these Terms, those mandatory rights prevail.

1. Merchant Identity

2. Definitions

1. Merchant, we, us, our — VOF The Shipping Playbook, as identified in Article 1.
2. Customer, you, your — any individual or entity that purchases or accesses the Product.
3. Consumer — a Customer who is a natural person acting for purposes entirely or predominantly outside their trade, business, craft, or profession.
4. Business Customer — a Customer acting within the scope of their trade, business, craft, or profession.
5. The Shipping Playbook / Product — the digital educational product comprising online video lessons, downloadable workbooks, templates, checklists, and related digital course materials on e-commerce shipping and logistics strategy, accessible via course.theshippingplaybook.com.
6. Digital Content — data produced and supplied in digital form, within the meaning of Directive 2019/770/EU and equivalent national implementing legislation.
7. Distance Contract — a contract concluded entirely via one or more means of distance communication under an organised distance sales scheme.
8. Withdrawal Period — the statutory period within which an eligible Consumer may exercise the right of withdrawal.
9. Durable Medium — any medium (including email) enabling storage of information in a way accessible for future reference for a period adequate to its purposes.
10. Platform — the online learning environment at course.theshippingplaybook.com through which the Product is accessed after purchase.
11. Day — calendar day.

3. Applicability

1. These Terms apply to every offer made by the Merchant and to every Distance Contract concluded between the Merchant and any Customer, regardless of the Customer’s country of residence.
2. Before a Distance Contract is concluded, these Terms are made available in a format the Customer can store on a Durable Medium.
3. By completing a purchase and/or accessing the Product, the Customer confirms that they have read, understood, and agreed to be bound by these Terms in their entirety.
4. Severability: If any provision is found to be invalid, void, or unenforceable under applicable law, that provision is modified to the minimum extent necessary to make it enforceable. All remaining provisions continue in full force and effect.
5. Consumer protection priority: Where mandatory consumer protection laws in the Customer’s country of habitual residence provide greater protection than these Terms, those mandatory provisions prevail in accordance with Art. 6(2) Rome I Regulation (EU) 593/2008 and equivalent conflict-of-laws principles worldwide.
6. Business Customers: Consumer-specific protections in these Terms — including statutory withdrawal rights and conformity warranties — do not apply to Business Customers unless expressly agreed in writing.
7. In the event of a conflict between these Terms and a separate written agreement signed by both parties, the separate written agreement prevails.
8. Failure by the Merchant to enforce any provision at any time does not constitute a waiver of that right.

4. The Product and Offer

1. Every offer on the Platform contains a complete and accurate description of the Product sufficient to enable the Customer to make a proper assessment before purchasing.
2. All offers state the total price (inclusive of applicable taxes), the access duration, and all material conditions.
3. Obvious typographical errors or manifest mistakes in an offer do not bind the Merchant.
4. The Merchant reserves the right to modify or withdraw any offer at any time before a contract is concluded.
5. Images, screenshots, and previews of the Product are illustrative only and do not constitute a guarantee of specific outcomes or results.

5. Formation of Contract

1. The contract is concluded at the moment the Customer completes the purchase process and the Merchant sends a written order confirmation to the Customer’s email address.
2. The Merchant confirms receipt of the Customer’s order without undue delay by email, including the essential terms of the agreement and a link to these Terms.
3. If payment is not received or not confirmed by the payment processor, no contract is formed and no access to the Product is granted.
4. The Merchant reserves the right to decline or cancel an order at its reasonable discretion, in which case any amounts already paid are refunded in full within 14 days.

6. Right of Withdrawal

6.1 Who Has a Right of Withdrawal

This Article applies to Consumers who are entitled to a statutory right of withdrawal under applicable law — in particular Consumers resident in the European Union, the European Economic Area, the United Kingdom, and other jurisdictions with a statutory cooling-off period for distance contracts. Business Customers do not have a statutory right of withdrawal under these Terms.

6.2 Standard Withdrawal Period

Where applicable law grants a right of withdrawal, the standard Withdrawal Period is 14 calendar days from the day the Distance Contract is concluded, without the Consumer being required to give any reason.

6.3 Waiver of Right of Withdrawal for Digital Content

Pursuant to Article 16(m) of Directive 2011/83/EU and its national implementations — including Art. 6:230p(1)(f) Dutch BW and § 356(5) German BGB — the Consumer’s right of withdrawal ceases to apply where all three of the following conditions are cumulatively and validly met:

1. The Merchant has begun performance of the contract within the Withdrawal Period with the Consumer’s prior express consent; and
2. The Consumer has explicitly acknowledged that by giving that consent they lose the right of withdrawal; and
3. The Merchant has provided written confirmation of this consent and acknowledgement to the Consumer on a Durable Medium (email).

6.4 Checkout Consent Mechanism

At checkout, the Customer must separately and explicitly tick the following standalone checkbox — presented as an independent declaration, never combined with the general acceptance of these Terms or with the purchase confirmation button:

“I expressly consent to the immediate delivery of The Shipping Playbook digital content beginning upon purchase. I acknowledge that I thereby waive my 14-day right of withdrawal once delivery has commenced. I confirm I have reviewed the product description and understand what I am purchasing.”

Immediately after purchase, the Merchant sends written confirmation of this consent to the Customer’s email address as a Durable Medium record.

Where this procedure is not validly completed — for example, where the checkbox was not presented or not ticked — the Consumer retains the full 14-day right of withdrawal as described in Section 6.5.

6.5 Exercising the Right of Withdrawal (Where the Right Is Not Waived)

To exercise the right of withdrawal, the Consumer must notify the Merchant by unambiguous written statement before expiry of the 14-day period via one of the following methods:

• The electronic withdrawal function on the Platform (see Section 6.6); or
• Email to info@theshippingplaybook.com; or
• The model withdrawal form in Section 6.7.

Upon receipt of a valid withdrawal notice, the Merchant refunds all amounts paid within 14 calendar days, using the same payment method as the original transaction unless the Consumer expressly agrees otherwise. No additional fees are charged as a result of the refund.

6.6 Mandatory Electronic Withdrawal Function (EU — from 19 June 2026)

From 19 June 2026, pursuant to Directive (EU) 2023/2673 amending Art. 11a of the Consumer Rights Directive — implemented in the Netherlands via Art. 6:230oa BW and in Germany via § 356a BGB — the Merchant provides a clearly labelled, permanently accessible electronic withdrawal function throughout the Withdrawal Period. This function:

• is clearly and permanently labelled (e.g., “Withdraw from contract here”);
• operates via a two-step flow: (1) the Consumer submits the withdrawal declaration; (2) the Consumer confirms by clicking a second button labelled “Confirm withdrawal”;
• generates immediate written confirmation by email to the Consumer containing the withdrawal declaration, date, and time of submission.

6.7 Model Withdrawal Form

The following form may be used but is not mandatory:

To: VOF The Shipping Playbook, Delta 61 unit 54c, 6825ML Arnhem, Netherlands — info@theshippingplaybook.com
I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital product: The Shipping Playbook.
Ordered on:
Name:
Address:
Email:
Signature (paper submissions only):
Date:
(Delete as appropriate.)

7. Price and Payment

1. All prices are stated inclusive of applicable VAT / sales tax where required by law, unless stated otherwise on the Platform.
2. Prices displayed in EUR are inclusive of Dutch VAT (BTW) at the applicable rate (VAT No. NL868666592B01). Customers outside the Netherlands may be subject to different tax treatment under their applicable local law.
3. Prices are fixed for the stated offer period and will not be increased, except as a direct result of changes in applicable tax rates.
4. Payment is processed through the payment methods displayed at checkout. By providing payment details, the Customer authorises the Merchant to charge the full purchase price.
5. If a payment fails or is not confirmed by the payment processor, no contract is formed. The Customer should contact info@theshippingplaybook.com for assistance.
6. For Business Customers in default of payment, statutory commercial interest applies under applicable law. For EU Business Customers, the rate under Directive 2011/7/EU applies.

8. Delivery and Access

1. Upon confirmed payment, the Customer receives Platform access credentials by email, typically within 5–15 minutes.
2. In any event, access is provided no later than 30 calendar days after the contract is concluded.
3. The access period is as stated in the offer at the time of purchase. If no period is specified, access is granted for 12 months from the date of purchase.
4. The Merchant takes reasonable steps to ensure platform availability but does not guarantee 100% uptime. Planned maintenance is communicated in advance where reasonably practicable.
5. The Merchant is not liable for delays or non-performance caused by force majeure — circumstances beyond the Merchant’s reasonable control, including but not limited to natural disasters, government actions, internet disruptions, cyberattacks, or third-party platform failures — provided the Customer is notified promptly.

9. Conformity and Warranty — Digital Content

The Merchant warrants that the Product is in conformity with the contract, in accordance with Directive 2019/770/EU and applicable national implementing legislation, meaning that the Product:

1. Matches the description, quantity, and quality stated in the offer.
2. Is fit for the purposes for which digital content of the same type is normally used.
3. Is delivered with all accessories, instructions, and customer support as described.
4. Meets the standards of any trial version or preview made available before purchase.

The Merchant provides security and functional updates necessary to maintain conformity throughout the access period and notifies the Customer of available updates in a timely manner.

Warranty period. For EU Consumers, the warranty period is 2 years from the date of delivery. Any non-conformity arising within 12 months of delivery is presumed to have existed at the time of delivery (reversed burden of proof), unless the Merchant demonstrates otherwise.

Remedies for EU Consumers. In the event of non-conformity, the Consumer is entitled first to repair or replacement. If repair or replacement is impossible, fails, or is unreasonably refused, the Consumer may request a price reduction or, where the non-conformity is material, termination of the contract with full refund.

Non-EU Customers. The Merchant will use reasonable efforts to resolve conformity issues in accordance with the remedies available under applicable local law.

10. Intellectual Property and Licence

1. All intellectual property rights in the Product — including but not limited to videos, scripts, workbooks, templates, checklists, images, audio recordings, brand names, logos, and trademarks — are the exclusive property of VOF The Shipping Playbook or its licensors, protected by Dutch, EU, US, and international intellectual property law.
2. Upon purchase, the Customer receives a personal, non-exclusive, non-transferable, non-sublicensable licence to access and use the Product solely for their own personal, non-commercial educational purposes.
3. The following acts are strictly prohibited without prior written consent from the Merchant:
   • Copying, reproducing, or duplicating any portion of the Product in any form or medium;
   • Distributing, selling, renting, or commercially exploiting the content;
   • Sharing login credentials, access links, or any course materials with third parties;
   • Uploading, broadcasting, streaming, screen-recording for redistribution, or republishing content on any other platform or service;
   • Creating derivative works based on the content for commercial distribution;
   • Scraping, extracting, or data-mining any content from the Platform;
   • Removing, altering, or obscuring any copyright, trademark, or proprietary notice.
4. Consequences of breach. Violation of Section 10.3 constitutes a material breach of these Terms, entitling the Merchant to: (a) immediately revoke access without refund; (b) impose an immediately payable contractual penalty of €2,500 per individual violation, without prejudice to the Merchant’s right to claim full compensatory damages; and (c) seek injunctive relief and all other available legal and equitable remedies.

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law:

1. The Product is provided “as is” and “as available” without any warranty beyond the conformity obligations set out in Article 9.
2. The Merchant does not warrant that the Product will meet any specific business objectives or financial goals of the Customer.
3. The Merchant does not warrant that the Platform will be uninterrupted, error-free, or free from technical defects, viruses, or malicious code at all times.
4. This disclaimer does not affect mandatory statutory warranties or rights that cannot be excluded under applicable law, including the EU conformity warranty in Article 9.

12. Limitation of Liability

1. The Merchant is not liable for indirect loss, consequential loss, lost profits, loss of revenue, loss of business opportunity, or any loss arising from business decisions made based on content in the Product.
2. Where the Merchant is liable for direct loss, that liability is limited to the total amount paid by the Customer for the Product.
3. The limitations in this Article do not apply where loss results from:
   • The Merchant’s wilful misconduct or deliberate recklessness;
   • Gross negligence on the part of the Merchant or its management;
   • Death or personal injury caused by the Merchant’s negligence; or
   • Any other liability that cannot be limited or excluded under mandatory applicable law.
4. US Customers. To the maximum extent permitted by applicable state law, the Merchant’s total cumulative liability shall not exceed the total amount paid by the Customer in the 12 months preceding the claim.
5. The Product is for educational and informational purposes only. It does not constitute legal, financial, tax, accounting, or professional business advice. No guarantee is given that applying the content will result in any specific business outcome.

13. Earnings and Income Disclaimer

Any examples, case studies, testimonials, earnings figures, or success stories referenced in connection with the Product are illustrative only, represent exceptional individual performance, and are not representative of typical or average results. Individual results depend on numerous factors outside the Merchant’s control, including the Customer’s individual effort, experience, market conditions, competitive landscape, and general economic environment.

All testimonials and endorsements comply with applicable advertising regulations, including FTC guidelines on endorsements and testimonials (US) and EU consumer protection rules on unfair commercial practices. Where endorsers have been compensated, such compensation is disclosed as required by applicable law.

14. Refund Policy

1. EU / EEA / UK Consumers with a valid right of withdrawal. Refund rights are governed exclusively by Article 6 of these Terms.
2. All other Customers (including US Customers and Business Customers worldwide). All sales are final. Because the Product is a digital good delivered and accessible immediately upon purchase, the Merchant does not offer refunds, exchanges, or credits once access has been granted, except as provided in Section 14.3 or as required by mandatory applicable law.
3. Limited technical exception (all Customers). The Merchant may, at its sole discretion, issue a refund where a verified technical failure on the Merchant’s part prevents any access to the Product and the Merchant is unable to remedy the failure within 72 hours of a formally reported complaint. Refund requests under this exception must be submitted within 7 calendar days of purchase to info@theshippingplaybook.com, with a clear description of the issue.
4. Chargebacks. If a Customer initiates a chargeback or payment dispute with their financial institution without first contacting the Merchant and allowing a reasonable resolution period of at least 72 hours, the Merchant reserves the right to: (a) immediately terminate the Customer’s access to the Product; (b) provide all relevant evidence to the payment processor and financial institution; and (c) pursue all available legal and financial remedies.

15. Acceptable Use

Customers may not use the Product or the Platform to:

• Engage in any unlawful activity or violate any applicable local, national, or international law or regulation;
• Infringe the intellectual property, privacy, or any other rights of any person;
• Transmit harmful, offensive, defamatory, fraudulent, or unlawful content;
• Attempt to gain unauthorised access to any part of the Platform or its underlying systems or networks;
• Interfere with, damage, overburden, or disrupt the Platform or its operation in any way;
• Use automated tools — including but not limited to bots, scrapers, or crawlers — to extract or index any content from the Platform.

16. Account Suspension and Termination

1. The Merchant may immediately suspend or permanently terminate a Customer’s access to the Platform without prior notice and without refund if the Customer breaches any provision of these Terms, in particular Articles 10 (Intellectual Property) or 15 (Acceptable Use).
2. Upon termination, the Customer’s licence immediately ceases and all materials downloaded from the Platform must be permanently deleted.
3. The following Articles survive termination: 10 (Intellectual Property), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Earnings Disclaimer), and 18 (Governing Law and Dispute Resolution).

17. Data Protection and Privacy

1. The Merchant processes personal data of Customers in accordance with Regulation (EU) 2016/679 (GDPR) as the primary data protection framework, as well as applicable national data protection legislation.
2. Full details of data processing activities, legal bases, retention periods, and the Customer’s rights (access, rectification, erasure, restriction, portability, and objection) are set out in the Merchant’s Privacy Policy, available at course.theshippingplaybook.com/privacy.
3. For US Customers, the Privacy Policy also addresses applicable US state privacy laws, including the California Consumer Privacy Act (CCPA) where relevant.
4. Personal data is never sold to third parties.
5. By completing a purchase, the Customer acknowledges the Privacy Policy and consents to the processing of personal data as described therein.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms are governed by the laws of the Netherlands, without prejudice to any mandatory consumer protection provisions of the Customer’s country of habitual residence that cannot be derogated from by agreement under Art. 6(2) Rome I Regulation (EU) 593/2008.

18.2 Competent Court

Any dispute that is not resolved amicably shall be submitted to the competent court of Arnhem, Netherlands, subject to mandatory jurisdictional rules under applicable law (including the Consumer’s right to bring proceedings before the courts of their country of habitual residence where required by law).

18.3 Consumer Dispute Resolution — EU / Germany VSBG

Statement pursuant to § 36 VSBG (Germany) and equivalent EU/Dutch provisions: VOF The Shipping Playbook is a small business with fewer than 10 employees. The Merchant is not willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

As a result, pursuant to § 36(1) VSBG, the Merchant is not required to name a specific consumer dispute resolution body. This statement satisfies the statutory information obligation under § 36 VSBG.

• EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
• Merchant’s email address for ODR purposes: info@theshippingplaybook.com

18.4 Consumer Dispute Resolution — EU / Netherlands

EU Consumers who are unable to resolve a complaint directly with the Merchant may submit their dispute to:

• The Geschillencommissie Thuiswinkel (Netherlands): www.geschillencommissie.nl
• The applicable national ADR body in their country of residence;
• The EU ODR platform: https://ec.europa.eu/consumers/odr

18.5 Dispute Resolution — US Customers

For Customers located in the United States, any dispute arising out of or relating to these Terms or the Product shall be resolved by binding individual arbitration conducted in English under the Consumer Arbitration Rules of the American Arbitration Association (AAA). Class actions, class-wide arbitration, and private attorney general actions are waived. Either party may bring eligible individual claims in a small claims court of competent jurisdiction in lieu of arbitration. A US Customer may opt out of arbitration by sending written notice to info@theshippingplaybook.com within 30 days of first accepting these Terms.

18.6 Amicable Resolution (All Customers)

Before initiating any formal proceedings, all Customers are encouraged to contact the Merchant at info@theshippingplaybook.com to seek an amicable resolution. The Merchant responds to all complaints within 14 calendar days. If a complaint requires longer processing, the Customer is notified with an expected resolution timeline.

19. Updates to These Terms

1. The Merchant reserves the right to modify these Terms at any time to reflect changes in law, the Product, or business operations.
2. Customers are notified of material changes by email and/or prominent notice on the Platform at least 30 days before changes take effect.
3. Changes do not apply retroactively to contracts already concluded before the effective date of the change, except where required by mandatory applicable law.
4. Continued access to the Platform after the effective date of a modification constitutes acceptance of the modified Terms. If a Customer does not accept the modified Terms, they must cease using the Platform and may contact info@theshippingplaybook.com.

20. Miscellaneous

1. Entire agreement. These Terms, together with the Privacy Policy and the order confirmation email, constitute the entire agreement between the Merchant and the Customer regarding the Product. They supersede all prior representations, negotiations, and agreements.
2. No waiver. Failure by the Merchant to enforce any provision at any time does not constitute a present or future waiver of that right.
3. Assignment. The Customer may not assign or transfer any rights or obligations under these Terms without prior written consent from the Merchant. The Merchant may assign these Terms or any rights hereunder without restriction, provided the Customer’s rights are not diminished.
4. Language. These Terms are drafted in English. Where a translation is made available, the English version prevails in all cases of inconsistency or dispute.
5. Contact. For all questions, complaints, or legal notices, contact the Merchant at info@theshippingplaybook.com — VOF The Shipping Playbook, Delta 61 unit 54c, 6825ML Arnhem, Netherlands.